How to check Live phone | U Farrow

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Phone Etiquette Training

Introduction

Phone Etiquette

Answering the Call

Zoom Workplace- When and how do I log in?
Teams - when and how do I log in?
How to check Live phone
How to answer the call
What if you cannot find the PARS in the system?

Shipment Statuses

Possible shipment Statuses
Credit Hold

Contacting the Team

How to Contact the Team via email
Contacting the team via Microsoft Teams
Activity Notes

Sample Calls

Simple Calls
John Deere Calls
Detailed calls
Escalations and Credit Hold Calls

Phishing & Spam Calls

Phishing & Spam Calls

Quiz

Phone quiz

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How to check Live phone

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